Tender Clarification · Cleaning & Environmental Hygiene

One Partner.
Total Peace of Mind.

Prepared for LQ Retail Sdn Bhd · The Exchange TRX Harta Maintenance Sdn Bhd · Est. 1980

Your Destination

The new social heart of Kuala Lumpur.

400+

global retailers

10 acres

TRX City Park

First

Apple store in Malaysia

Thousands of guests a day. All expecting flawless.

The Standard

At this level, the smallest lapse shows.

A washroom at peak hour. Wet marble by a luxury storefront. Guests remember.

You Already Know Our Work

We already clean the most demanding retailer in your building.

Apple · The Exchange TRX · since opening day, 2023.

Proof, Not Promises

Critical environments are our home ground.

45+

years, since 1980

4,500+

trained people

40M+

sq ft under care

ISO ×5

plus RAM AAA rating

Mid Valley Megamall · IOI City Mall · Bangsar Shopping Centre · KL Tower · 30+ years in government hospitals

Hospital-Grade Hygiene

Physically clean.
Hygienically clean.

30 years of hospital infection control, brought to retail. Proven through SARS, H1N1 and COVID.

Dry-steam sanitising, chemical-free

Colour-coded protocols by zone

Indoor air & particle monitoring

Day One at TRX

Your tender, already staffed.

Mall areas

10:00 – 22:00

Serviced by footfall, invisible to guests

Overnight deep clean

22:00 – 10:00

Floors and back-of-house

TRX City Park

07:00 – 19:00

Ten rooftop acres, daily

Marble care

Scheduled

Polishing and specialist stone care

Equipment

Specialised machines, on our balance sheet.

i-Mop scrubber

Up to 90% less water. No buckets on your retail floor.

Dry-steam machine

Kills bacteria without chemicals. Safe beside F&B.

Ecobot Omni AI ×8

The robots in your tender. Consistent overnight floors.

Harta CMMS · Built by Our Tech Lab

You see every clean, live.

1

Cleaner logs each task. Time, location, photo proof.

2

Supervisor verifies. Checked against SOPs before it reaches you.

3

Your live dashboard. Every zone, every SLA, in real time.

Smart Washrooms

Future option · Beyond this tender

Fixed schedules run on guesswork.

Cleaning by the clock guarantees two costly outcomes at once.

Over-staffed off-peak

Cleaners standing in empty washrooms. Wasted labour, every quiet hour.

Under-served at peak

Hygiene failures exactly when the most guests are watching.

Smart Washrooms

Future option · Beyond this tender

Clean on demand, not on schedule.

Driven by live data: peak hours, event days, actual usage.

Count

Sensors log every entry

→

Trigger

Every 100 guests fires an alert

→

Push

Job lands in the cleaner's app

→

Action

Cleaned exactly when needed

Commitments

Hold us to these numbers.

10 min

response to any complaint, 100% track record

> 90%

guest satisfaction and QA scores

Zero

recordable safety incidents since 2020

≥ 95%

corrective-action closure, monthly inspections

24/7

coverage, including public holidays

Live

monthly performance and SLA reporting

The Partnership

Everything you tendered. Room to grow.

From day one

One accountable team: retail, City Park, marble
102 crew, day and night, 7 days
Live SLA dashboard for your team
Green, MyHijau-certified cleaning
Full equipment fleet, no capital outlay

When you are ready

Smart washrooms, cleaned on demand
Energy and ESG insight, ESCO-backed
Technical, security, landscaping, waste
One partner for full FM

Full commercial details are set out in our written submission.

When You Are Ready for More

Cleaning today. A total FM partner tomorrow.

The same accountable team can take on any part of your facility. One partner, one point of responsibility.

Cleaning & Environmental Hygiene

Your tender

Technical Maintenance

Security Services

Landscaping & Outdoor Maintenance

Waste Management

Facilities Operations & Integrated FM

Workplace Support Services

Asset & Lifecycle Management

ESG & Sustainability Services

Training & Human Capital Development

Innovation & Technology-Enabled FM

Safety & Compliance Services

You focus on the destination. We protect everything beneath your feet.

Already inside TRX

Hospital-grade hygiene

ISO ×5 · RAM AAA

Ready from day one

Next step: walk the floors with us →